One of my jobs at the bank is supporting the Blackberry environment. In fact, this is my primary job. We have ours set up so that if you enter your unlock password wrong 5 times the device will wipe itself out. This is a security measure in case you lose your device. As you might imagine, I spend a portion of each day helping users who have done this to themselves, despite all the warnings we give them.
One user is now on her fifth time doing this and I wasn't very nice to her to start with. She was clearly put out and rightly so. Then she went on to explain that she dreaded calling me because I was so condescending last time. That was news to me. I am not always as nice as I could be, but I really try to be positive with the users about the whole thing. I'll have to ask some of my other "frequent fliers" if they've noticed that with me. It certainly gave me something to think about.
That's about the extent of my navel-gazing on this, the 34th anniversary of my entry into the world.
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